اخواني my account is frozen

اخواني اليوم شريت game card جيت بجدد الاشتراك بس يقول

Greetings! The ability to add a payment has been turned off on this account. This could be due to a payment issue that is being investigated or to a permanent closure of this account (check your account status). If you believe that this could be related to a payment issue, could you please contact our Billing Support team via www.wow-europe.com/en/support/with the following information:

1. How many account are you paying for with this card?
2. Have you tried to enter your payment method with just one card?
3. Is your bank based in a country other than the one in which you are residing

يا اخواني وش اسوي؟؟
ارجو الرد باسرع وقت:(

الواضح و اعتقد انهم عايزين يتأكدوا من انك صاحب الكريديت كارد اللى شحنت بيه الاكاونت من قبل فعايزنك تبعتلهم معلومات و بيانات تثبت انك صاحب الكريديت كارد لانهم شاكين انك شحنت الاكاونت بكارد مش بتاعك علشان ابعتلهم اجابت الاسئله ديه :

1. How many account are you paying for with this card?
2. Have you tried to enter your payment method with just one card?
3. Is your bank based in a country other than the one in which you are residing

على العموم الاكاونت حاليا غير قابل للشحن لحد ما تبعت رد على الاسئله بالميل

مشكور اخوي على الرد السريع بس لي طلب منك اخوي تقدر تظيفني على الايميل cdooml@hotmail.com

والسمووحه