Greetings,
We have reason to believe that your e-mail account has become compromised along with your WoW account. As such, we will require you to contact us from a new e-mail address, one that has not been used for Battle.net, so that we can change your Battle.net account name to it. Presently, we have temporarily locked your World of Warcraft account for security reasons.
Please provide us with the following, via our webform (
https://eu.blizzard.com/support/webform.xml):
- Battle.net Account Name: The current account name (email address) you are using to login.
- NEW Battle.net Account Name: (we will need you to provide us with an e-mail address not currently registered to a Battle.net account)
- Your Battle.net Secret Question and Answer.
- Name: The full name that the account was created with.
- Address: The address information given when the account was created.
- Zip/Postal Code: The zip/postal code that was given when the account was created
- A scan or digital image of nationally recognised photo ID, such as passport or drivers license (please do not include public transport cards, library cards etc, as these are unsuitable for our needs).
- The last 4 numbers of the credit card you are using on this account or a picture of the game card used, if you use those.
Once we have received this information, we will be able to process your account further.
To ensure the security of your account, we recommend following the Security Checklist on our Account Security Site, which can all be found at:
http://eu.battle.net/security/
If you wish to review our current Rules and Policies for World of Warcraft and Battle.net, they can be found at:
http://www.wow-europe.com/en/policy/
http://eu.blizzard.com/en-gb/company...ermsofuse.html
Kind regards,
Rob R.
Account Administration Team
Blizzard Europe
http://eu.blizzard.com/support/index.xml?gameId=11
A Blizzard Employee will never request the password to your account or e-mail address
شباب ارسلت لهم اسمي والجواب السري والسي دي كي وصوره من جواز السفر وارسلوا لي هذي الرساله... ارجوا المساعده وش يبغون اسوي؟