اقرا من تحت لفوق عشان تفهم كيف عانيت معهم حتى بعد تقديم كافة المعلومات...
ياشيخ سخيفين جدا جدا... هذا صارلي شخصيا وكل ردودي وردود بليزارد بتلقاها تحت.
From Last:
اقتباس:
المشاركة الأصلية كتبت بواسطة MeThank you Norokir...
Seriously please, you requested me to send the info from multiple sources... ( in a previous message ), it wasn't me who came with that great idea... and yet, after following your orders you will have to cancel my account for that reason... Come on, don't be serious... All what I got left in WoW is my mage, as I have worked really hard on gearing him and leveling him... and yet you deny my the pleasure of ever seeing my beloved character again without caring about the time I've spend on my character, which have taken me really really long time of working on it. I can never do that hard work ever again... DOES THAT WHAT BLIZZARD STANDS FOR??? crushing the hard work as crushing a fly... I don't know what I can do in regards to my case, but, I will cross my fingers praying that there is anything I can do to get it back, and if not, sadly I'll have to stop playing WoW with spreading what happened to me in every forum and website around the net.
Excuse my bad English, thats due to the frustration I had after reading that message.
THANK YOUاقتباس:
المشاركة الأصلية كتبت بواسطة Norokir1) An email stating every Email address you have contacted us from in the recent past.
2) A nomination for the new email address that all future correspondance should be directed to.
Thisneeds to be repeated from every email address you have contacted usfrom recently. While we appreciate this can be frustrating, it is veryimportant that you do not contact us from multiple sources as otherwisewe must consider the account to be contested for ownership formmultiple people as we are unable to determine the person behind anemail automatically.
THANK YOU
THANK YOU
Blizzard Last:
اقتباس:
المشاركة الأصلية كتبت بواسطة BlizzardGreetings,
We are writing to inform you that we have, unfortunately, had to cancel your World of Warcraft account:
Account Name: NMI
Investigation Concluded: 31/03/2008
Type of Violation: Violation of Terms and Policies
Details of Incident: Account ownership can no longer be verified as we received ownership claims from multiple sources
Consequences for Account: Account Cancellation
It is with regret that we have to take this type of action, however it is in the best interest of the World of Warcraft community as a whole, and for the integrity of the game, that we have cancelled your access to the World of Warcraft servers.
Please be advised that sanctions in relation to this matter will not be taken against any new accounts you may wish to create, but the characters from your cancelled account will remain irretrievable. If you should wish to create a new account, you will need to obtain a new and unused CD key with a retail copy of the game.
Should you have other questions or concerns, feel free to contact us again.
If you wish to review our current Rules and Policies, they can be found at:
http://www.wow-europe.com/en/policy/
Regards,
Norokir
Account Administration Team
Blizzard Entertainment Europe
http://www.wow-europe.com/en/
Me:اقتباس:
المشاركة الأصلية كتبت بواسطة MeGreetings...
I am truly annoyed after getting a second suspend in less than 3 weeks after the first suspend.
I just need to understand, why is this happening to me only, and not my other game friends or real life friends... I guess I am quite hated or quite unlucky when it comes to blizzard employees, I hope not 'Mr. Norokir'.
In the 6th of Feb, After my account was suspended for the first time in around the 22th of Jan. I got a message from blizzard stating that I've given them incorrect or missing information. So, I have made a reply with the full information including a picture of my Identification card and a bank card that was used. I have waited until the 14th of Feb, and yet I haven't received any reply from blizzard, so, I had to resend the message in the 14th of Feb. I have waited until the 19th of Feb and yet I haven't received any reply from blizzard, and then I decided to do another repost but from a different source, and that source was the most famous and known blizzard WEB FORUM. Three days later in the 22th of Feb I have received happy news from blizzard stating that my account is back to normal after a lot of patience. I have been enjoying WoW until the black day have arrived, that day was the 5/3/2008, which happens to be my best friend birthday, indeed I am so lucky...
That day was the day blizzard suspended my account for the second time in less than 3 weeks, and Norokir requested the following:
1) An email stating every Email address you have contacted us from in the recent past.
I am not totally sure if I have contacted you from my older Emails or not, but however, I will list the ones that I have used in the account in the recent past.
1- Bxxxxta@hotmail.com
2- thexxxxlo@hotmail.com
3- ddxxxl@hotmail.com or maybe @gmail as I have the same name in both gmail and hotmail.
4- mxxx87@hotmail.com
Those Emails were used in the account in the recent past.
2) A nomination for the new email address that all future correspondance should be directed to.
THAT EMAIL WILL BE: BIxxxxTA@HOTMAIL.COM
About the point 'Thisneeds to be repeated from every email address you have contacted usfrom recently.'I will be sending the message from all the Emails listed above except ddxxxl@gmail.com since I am not quite sure If I have used it in the account or not.
--------------------------------------------------
Here are my account Details:
Account Name: NMI
Cd Key: GxxxxxxD-xxxxx7-PxxxxxxW-NxxxxxxT-6xxx9
Secret Question: Pet Name?
Secret Answer: xxxxxxxxx
County: xxxxxxxxx
Province: xxxxxxxxx
City: xxxxxxx
Address: xxxxxxxx
ID Picture: Attached
Picture of the debt card that used to pay for the last 1 month: Attached.
---------------------------------------------------
(((ALL THE PREVIOUS MESSAGES THAT I HAVE GOTTEN FROM BLIZZARD SINCE THE FIRST SUSPEND WILL BE FOUND BELOW IN THIS MESSAGE)))
Blizzard:اقتباس:
المشاركة الأصلية كتبت بواسطة Blizzard
Greetings,
We regret to inform you that ownership of your account has become contested and so have taken the precaution of temporarily suspending it until the owner can be verified. In order to reopen the account we require the following:
1) An email stating every Email address you have contacted us from in the recent past.
2) A nomination for the new email address that all future correspondance should be directed to.
Thisneeds to be repeated from every email address you have contacted us from recently. While we appreciate this can be frustrating, it is very important that you do not contact us from multiple sources as other wise we must consider the account to be contested for ownership form multiple people as we are unable to determine the person behind an email automatically.
If you wish to review our current Rules and Polices, they can be found at: http://www.wow-europe.com/en/policy/
Regards,
Norokir
Account Administration Team
Blizzard Entertainment Europe
http://www.wow-europe.com/en/
If you reply, please include all previous text and files related to this e-mail.
First suspend answer:Blizzard:اقتباس:
المشاركة الأصلية كتبت بواسطة BlizzardBlizzard Account Administration EU (EN) - Compromised account investigation From: WoWaccountreviewEU@blizzard.com Sent: Friday, February 22, 2008 4:08:56 PM To: bisonata@hotmail.com
Greetings,
We are writing to inform you that our investigation on your account has been completed.
Your account has been unlocked, and you will be able to access the World of Warcraft servers once again.
Followingour investigation, we have located your missing items, and are ready toreimburse them. Please note that the reimbursement may not include allof your lost items and gold. While we strive to reimburse as much aspossible, only the items and gold that we were able to identify throughour investigation will be returned to you.
In order to receiveyour reimbursement, please contact a Game Master. You can do so byclicking on the question mark on the bottom of your in-game World ofWarcraft screen, and inform them you have a reimburse waiting for you.The Game Master will be able to help you from there.
We havealso reset your password and issued you with a computer generated one,which you will receive in a separate e-mail. You will be able to changethis password at your leisure, using the Account Management feature onour web site, located at:
http://www.wow-europe.com/en/
Yourpassword will be sent from noreplyeu@blizzard.com. If you do notreceive it after one hour, please add this address to your emailaddress list so that it is not rejected by any spam filter you areusing.
You can then use the request password feature found at:http://www.wow-europe.com/login-support/ in order to retrieve yourpassword, if the email address registered to your account is correctand you can remember the secret question and answer. If this fails, donot hesitate to send us another mail to inform us, and we will issueyou another password.
It is VERY important that you takeadequate steps to preserve the security of your account, and avoidpossible damage to your characters and items. Please review this threadfor more information about security threats to your account here:http://forums.wow-europe.com/thread....35983697&sid=1
Pleasemake sure that you are using the most current routines for youranti-virus software. Once this has been updated, you should run a fullscan of your computer in order to identify and remove any harmfulcomponents.
In addition, if you use Windows, please check thatyour system is up to date and protected against any known securityvulnerabilities; http://windowsupdate.microsoft.com
Please notethat keyloggers and Trojan viruses send information about yourpasswords to other people and should be considered a serious threat tothe integrity of your account. If steps are not taken to remove anymalicious programs from your computer, it is highly probable that youraccount will become compromised once more. Should you not adequatelyprotect your account from being accessed again by these means, we maybe unable to assist you with the restoration of your characters anditems in the future, so it is extremely important that these steps arefollowed.
Please do not disclose your new password to anyone,including Blizzard staff, or change it back to one of your previouspasswords.
Please note that it is the responsibility of theaccount holder to maintain the security of the account. Excessive orrepeated failure to ensure the security of the account can result inwarnings and, in extreme cases, permanent account closure.
Should you have other questions or concerns, feel free to contact us again.
We hope you continue to enjoy your experience in World of Warcraft!
If you wish to review our current Rules and Policies, they can be found at:
http://www.wow-europe.com/en/policy/
Regards,
Warceran
Account Administration Team
Blizzard Entertainment Europe
http://www.wow-europe.com/en/
Me:اقتباس:
المشاركة الأصلية كتبت بواسطة MeSeriously, I have sent you the message on last Saturday and today is Thursday, and yet I haven't received any reply.
Suspended my account for interesting reasons, and not willing to refund me the game time that was used during the suspension period.
Can Blizzard be a little bit less cruel and at least reply faster.
Suspending accounts is not a regular problem, it is out of the ordinary, its denying a player from progressing through the game, and that results to denying the other guild members or friends from progressing if they are in urgent need of that suspended player.
I have provided all the information which shouldn't take a long period of time to process than what it had already taken. I repeat, please don't delay me longer that I have waited already cause it is getting seriously annoying and it does only increase my chances in leaving the game for good with taking all of my friends with me while posting on all forums in the world to know what have happened.
Warhammer Online - Age of Conan are on the way, and I am sure their billing teams will never cause such a very long delays like Blizzard.
This is just criticism in order to hope that it could improve the way you deal with players in the future.
All what I am doing now is that I hope that you don't ask for an extra very silly requirement after such a delay, while you the reader knows that I have provided you with valid solid proofs that I am the account owner and yet, I know that you just want to delay me more, I've read stories about such problems over the net and I am worried I might be on of those who will be affected in ' Blizzard Plan of having fun '.
Me:اقتباس:
المشاركة الأصلية كتبت بواسطة MeGreetings Account Administration Team,
I had no Idea why my account got suspended, as I am pretty sure that my computer is completely out of viruses or trojans. However, I have double checked and I've made sure that my PC is totally out of any spywares or keyloggers, and as well I have provided the additional information that you have requested, and you will find it attached in this message.
-------------------------------------------------
Here are my account Details:
Account Name: NMI
Cd Key: GxxxxD-7xxxx7-PxxxxW-NxxxT-6xxxx9
Secret Question: Pet Name?
Secret Answer: xxxxx
County: xxxxxxxxx
Province: xxxxxxxxxxx
City: xxxxxxxxx
Address: xxxxxxxx
ID Picture: Attached
Picture of the debt card that used to pay for the last 1 month: Attached.
-------------------------------------------------
Please don't deny me from playing World of Warcraft again, I am really sorry if I have caused anything that made Blizzard suspect my account, but it was out of my hands and I will try my best in order to avoid it happening again.
NOTE1: The ID picture was taken by a camera as I don't have a scanner, however its visible and clearly readable.
NOTE2: The Bank card that was used to pay for the last month is not mine, but it belongs to my real life friend and I have asked him to make me a scanned copy and he did
Blizzard:اقتباس:
المشاركة الأصلية كتبت بواسطة Blizzard
Greetings,
Due to incorrect and/or missing information, we require the following details to validate your account ownership:
- A fax, scan or digital image of nationally recognised photo ID, such as passport or drivers license (please do not include public transport cards, library cards etc, as these are unsuitable for our needs).
and
- The last 4 numbers of the credit card you are using on this account or a picture of the game card used, if you use those.
IMPORTANT: Also include your full Name, Address, Account Name and E-mail Address and send it via one of the following methods:
E-Mail:
WoWaccountreviewEU@Blizzard.com
Fax:
00 33 130 679 012 (With a Header Sheet marked for the attention of the Account Administration Team)
Post:
Blizzard Entertainment SAS
TSA 60 001
Service Administration des Comptes
78143 Vélizy Villacoublay Cedex
France
As soon as we have this information we will be able to progress the resolution of this matter for you.
Should you have other questions or concerns, feel free to contact us again.
We hope you continue to enjoy your experience in World of Warcraft!
If you wish to review our current Rules and Policies, they can be found at:
http://www.wow-europe.com/en/policy/
Regards,
Enhrak
Account Administration Team
Blizzard Entertainment Europe
http://www.wow-europe.com/en/
