Thank you for writing us.
We apologize for any inconvenience. Please note the following cards are acceptable for use at the
PLAYSTATION(R)Store:
MasterCard
Visa
Discover
American Express
We also accept debit and check cards with the official MasterCard or Visa logos printed on them.
Additionally, please verify with your bank whether your credit or debit card is compatible with
Address Verification System (AVS). If your credit or debit card does not support AVS it may not be
accepted by the PLAYSTATION(R)Network.
Please note all credit/debit cards for use with the North American PLAYSTATION(R)3 computer
entertainment system, must have a billing address within North America.
Below we have included some suggestions when entering in billing information for the
PLAYSTATION(R)Network:
- Confirm with your card issuer that your credit card / debit card is active.
- We do not recommend using gift cards. We cannot guarantee they will work, especially if they do
not have a billing address tied to the account.
- For North American (United States or Canada) PLAYSTATION(R)3 computer entertainment systems, you
may only use credit or debit cards with North American (United States or Canada) billing addresses.
No international bank cards may be used through the North American PLAYSTATION(R)Network
registration system.
- We also recommend you remove any special characters when entering your billing address into the
PLAYSTATION(R)Network account registration form such as, asterisks (*), hyphens (-), and slashes ( /
). (For example, if your address is 1547 1/2 Lincoln Way, we recommend removing the fraction and
try entering "1547 Lincoln Way" instead.
- If none of the above work for your credit or debit card, we would recommend using a different
card.
If you have been locked out of the PLAYSTATION(R)Network billing system due to multiple incorrect
attempts, we would advise that you to wait 48 hours before attempting to try again.
If you are located outside of the North American region, you may still be able to create a
PLAYSTATION(R)Network account using a US or US territory address and purchase content from the North
American PLAYSTATION(R)Store, however, you must have a North American credit card or debit card
(with a Visa or MasterCard logo).
If you are having issues redeeming a PLAYSTATION(R)Network Card (PSN Card):
- Make sure the card has been activated. The PSN Card must be activated by a store clerk where the
PSN Card was purchased before it may be used.
- The PSN Card may only be used with a PLAYSTATION(R)Network Master Account with an address in the
United States. The PSN Card will not work on accounts with addresses from another country or
region.
- The Wallet has a limit of $150.00. If the face value of the card would put your Wallet balance
above this amount, you will be unable to redeem the PSN Card until the full face value can be put
into the Wallet. Please note, no partial redemptions are possible.
- PINs are case sensitive, so be sure you are entering the PIN exactly as it is displayed on the
back of the card. When entering the PIN through the PC Store or PLAYSTATION(R)3 computer
entertainment system, the PIN will consist of three groups of four alpha-numeric characters. You
must enter each four character sequence, hit enter, move to the next box, etc.
Please note that we do not recommend using prepaid cards other than the PLAYSTATION(R)Network Card,
as they may not be accepted by the PLAYSTATION(R)Network. All credit/debit cards used on the
PLAYSTATION(R)Network must have a physical North American address tied to it.
Also, with each attempt to verify your credit or debit card on the PLAYSTATION(R)Network a dollar
authorization hold will be placed on you credit or debit card account. While you may see a dollar
amount authorized, we do not actually charge the card (deduct any funds). Please keep in mind that
your bank may still place a hold on the dollar amount according to their own policies. However, the
bank will release the $1.00 back to your account within a few days and this amount will be added
back to your account balance. Please contact your bank/credit card company for details on their
policies and procedures regarding authorizations.
For additional information regarding PLAYSTATION(R)Store Purchases and Credit Card Authorizations
Held on Your Account, please visit our Knowledge Base article below:
http://playstation.custhelp.com/cgi-bin/playstation.cfg/php/enduser/std_adp.php?p_faqid=303
You may wish to review our Knowledge Base for additional information:
http://playstation.custhelp.com
We would also recommend the following Knowledge Base articles that relate to this topic:
- Unable to enter Billing Information for your PLAYSTATION Network account.
http://playstation.custhelp.com/cgi-bin/playstation.cfg/php/enduser/std_adp.php?p_faqid=243
- Forms of Payment for the PLAYSTATION Store
http://playstation.custhelp.com/cgi-bin/playstation.cfg/php/enduser/std_adp.php?p_faqid=795
- Refunding Wallet Balance.
http://playstation.custhelp.com/cgi-bin/playstation.cfg/php/enduser/std_adp.php?p_faqid=215
- Adding funds to a sub account.
http://playstation.custhelp.com/cgi-bin/playstation.cfg/php/enduser/std_adp.php?p_faqid=340
- Refunds for purchased content.
http://playstation.custhelp.com/cgi-bin/playstation.cfg/php/enduser/std_adp.php?p_faqid=344
- Removing Billing Information
http://playstation.custhelp.com/cgi-bin/playstation.cfg/php/enduser/std_adp.php?p_faqid=346
- PSN Card error message: "The credit card transactions could not be completed. Your wallet has not
been funded."
http://playstation.custhelp.com/cgi-bin/playstation.cfg/php/enduser/std_adp.php?p_faqid=509
- PSN Card error message: "You must enter a PLAYSTATION(R)Network Card number."
http://playstation.custhelp.com/cgi-bin/playstation.cfg/php/enduser/std_adp.php?p_faqid=510
- PSN Card error message: "The PLAYSTATION(R)Network Card number is not valid. Please check the
number and try again."
http://playstation.custhelp.com/cgi-bin/playstation.cfg/php/enduser/std_adp.php?p_faqid=511
- PSN Card error message: "You cannot add the funds from this PLAYSTATION(R)Network Card without
exceeding the maximum wallet funding limit."
http://playstation.custhelp.com/cgi-bin/playstation.cfg/php/enduser/std_adp.php?p_faqid=512
If you need additional assistance, please call our Consumer Services Department at (800) 345-7669.
Our representatives are available to assist you Monday through Saturday 6:00 a.m. - 8:00 p.m., and
Sunday 7:00 a.m. - 6:30 p.m., Pacific Standard Time.
If you have further questions regarding this message and are replying back via email, please refer
to your email case number:5541007.
Jared
Multimedia Representative
Sony Computer Entertainment America
Consumer Services Department
Additional Support Resources
---------------------------------------------
PlayStation.com Knowledge Base: Browse through hundreds of helpful FAQ articles at our Knowledge
Base at PlayStation.com. To begin, please click on
http://playstation.custhelp.com
PlayStation.com Support Page: You will find helpful content divided by our PlayStation(R) product
lines. Please visit
http://www.us.playstation.com/Support and select the PlayStation product of
your choice to learn more.
