Like Lightning
Frustrated user leaves voice mail for help desk: "My laptop battery is dying! I don't want to lose this interview, but the battery says it's at 25%. Will you please call me? Oh great, now it's at 27%. Call me right away!" Pilot fish knows it's charging up, not running down, and calls user to put her mind at ease. "Oh, thanks for calling," says user, "but it's fixed itself -- and the Harry Potter symbol went away."
ههههههه
يعني لهالدرجة ما تلاحظ انه البطارية موصولة بالكهرباء 
لا وتقول انه صلح نفسه بنفسه..
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We Can Do That
Pilot fish creates an image of his signature to be added automatically to his outgoing e-mails. Other users see it and ask for his help creating their own. "One day, I get a message from a notoriously clueless user, asking to have a signature created for her e-mail," says fish. "I replied back with mine showing, and asked her if she would like one similar to mine. Her reply? 'No, I want one with my name on it.' "
بالله يعني راح يعطيها نسخة من اللي عنده.. 
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Screenshot
Customer calls retailer to complain that she's getting an error on the company's Web site. "She wasn't able to remember the name of the error," IT pilot fish reports. "Our service rep walked her through the steps to get a screenshot, but she said the Print Screen key wasn't doing anything when she pressed it. But five minutes later, we received a fax from this customer. She had hand-drawn, in color, her screen, complete with programs in the task bar, a very detailed system tray, and even the clock!"
يا انها رسامة يا انها فاضية وما عندها سالفة.. اللي يقهر انها رسمت بالالوان كمان
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Mind reading? Sure, we do that
Ticket comes into the help desk from a user: "Please assist in accessing e-mail, thanks." But by the time it gets to this support pilot fish, it's already a few days old. And there doesn't seem to be any problem with the user's mail.
So fish sends user an e-mail message of his own: "Are you still having problems with your e-mail?"
User's reply: "It works fine on the PC that I normally use. But there are several in the lab that I don't use (or they're new). If the situation arises where several people in the office need e-mail, I would like to be able to get to mail from any of the PCs.
"I haven't checked the other PCs since I sent the request. Have you done something that would have fixed the problem from your end?"
واو.. الحين توه مخبره عن السالفة ويتوقع انه الجماعة عندهم خبر من قبل.. مكتب الرئيس هذا 
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!Insider, Really
User: "Hi, I'm trying to access our company intranet from home. Why can't I get to my division's home page?" Fish: Are you dialing directly into our network? User: "I'm using my America Online account." Fish: That explains it -- our intranet prevents outsiders from getting in. Panic-stricken user: "I'm not an outsider -- I've worked here for five years!"
خايفة تتسفر يحليلها.. 
المشاركة الأصلية كتبت بواسطة Master ArNab
.. في اللي تبع الاتصالات واللي تبع مشاكل الكمبيوتر.. بس ماني متاكد اذا كلهم لنفس الشركة.. 
