Hello ,
Thank you for emailing us concerning your game freezing when entering Warsong Gulch, Arathi Basin or the Eye of the Storm battlegrounds.
Please try the steps below, one at a time. Each one has the potential of solving your issue, so please try the game again after each step.
1. If you have an Interface folder, rename it or delete it completely, then remove all the files in your Cache and WTF folders. They will be recreated with default values the next time you run the game. Please note that if you haven't successfully logged into the game yet, these folders may not exist. If that is the case, please move on to the next step.
2. Try running the game in openGL mode and without sound:
- Ensure that World of Warcraft is completely closed down
- Navigate to your World of Warcraft folder, the default location is C:\Program Files\World of Warcraft
- Navigate into the WTF folder
- Double left click on the Config.wtf file
- Select 'Select the program from list' and click Ok.
- Select WordPad and click Ok.
- Add the following lines to the bottom of the file:
SET Sound_EnableAllSound "0"
SET Sound_EnableMusic "0"
SET gxApi "opengl"
- Exit the file and save the changes
If you need to, you can make the game use Direct3D again by removing the SET gxApi "opengl" line and saving the changes. To re-enable sound, simply remove the other two lines and save the changes.
You can also try running the game in a window by adding the following line to the Config.wtf file:
SET gxWindow "1"
To return the game back to full screen, remove the line of text and save the changes.
3. Be sure you have the latest video, sound, and motherboard drivers. More information on identifying your video and sound driver versions can be found at:
http://eu.blizzard.com/support/article.xml?articleId=22628&locale=en_GB
Motherboard drivers should be available on your motherboard or system manufacturer's site. Links to manufacturers' web sites can be found at:
http://eu.blizzard.com/support/article.xml?articleId=22630&locale=en_GB
4. Be sure you have all the available updates from:
http://windowsupdate.microsoft.com/
5. A program running on your machine could be causing issues. Please try closing all background applications as explained on our support site:
http://eu.blizzard.com/support/article.xml?articleId=19382&locale=en_GB
6. Check your hard disk for errors by following the instructions on our ScanDisk/Defrag page:
http://eu.blizzard.com/support/article.xml?articleId=22898&locale=en_GB
Also, note that some customers have reported that hard drives larger than 127 gigabytes in size can have issues if you do not have the latest Windows Updates from the Microsoft site:
http://windowsupdate.microsoft.com/
We recommend that you read all the documentation that came with your hard drive and/or system. Many manufacturers have special instructions necessary for proper use of 48-bit Logical Block Addressing on hard drives larger than 127 gigabytes.
7. World of Warcraft attempts to use your hardware to its fullest. If you overclock your hardware in any way, even if other applications on your computer are stable, it may cause problems with World of Warcraft. Please set all your components to their factory default speeds while playing World of Warcraft.
8. If your system is becoming too hot, it may cause the game to freeze or crash. You can test this by removing the side of your case from the computer for troubleshooting purposes. If the issues go away, then we suggest adding a fan to your system to help distribute heat in the case.
9. Try uninstalling the game, and then deleting the entire install folder from the hard drive. Then, reinstall the game and try it again. Sometimes fully and simply re-establishing the data files this way can resolve general game issues.
10. If your issue continues, reply back with a detailed description of which steps above you tried and your results. Please attach any text files in the "World of Warcraft\Errors" and "World of Warcraft\Logs" folder to your reply along with two files, your dxdiag.txt and msinfo.txt for further analysis:
Important Note: Please reboot your system prior to creating the dxdiag and msinfo files.
DXDiag:
1. Press the Windows Key + R
2. Type in DXDIAG and press Enter or click OK, this will open the DirectX diagnostic tool
3. Click on the Save All Information Button (save this file to your windows desktop and name it dxdiag).
MSinfo:
1. Press the Windows Key + R
2. Type in MSINFO32 and press Enter or click OK, this will open the Microsoft system information tool (MSInfo).
3. Click on File and choose Export (save this file to your windows desktop as a text file and name it MSInfo). Please make sure to save this file as a .txt file and NOT as a .nfo file.
4. Attach the dxdiag.txt and msinfo.txt files to your email.
Best regards,
Blizzard Entertainment Europe
Michael P.
Technical Support
http://eu.blizzard.com/support
If you reply to this email, please include all previous replies and files.