hey guys after the blizzard close my accont O_O
والله مرا زعلت بس اذا ممكن تسعدوني انا سويت زي ما قالو كثير بس مافي فياده
هذاي الرساله الي رسلها ليا
Greetings,
Please read this mail carefully, as we would like to see your issue addressed as fast as possible.
We have reason to believe that your account has been compromised using a Key Logger or Trojan virus which can be used to obtain the account name and password of World of Warcraft accounts used on that computer. We have therefore suspended access to the account, while we investigate the account for any losses incurred and verify that your computer is secure.
We will contact you again once we have finished our investigation.
Please make sure that you are using the most current routines for your anti-virus software.
If your virus detection software is not able to detect or clean the infected files, or if you do not have any virus detection software, then please try one of the following web-based virus scanners:
Windows:
Panda ActiveScan - http://www.pandasoftware.com/products/activescan
Trend Micro Housecall - http://housecall.trendmicro.com/
McAfee FreeScan - http://us.mcafee.com/root/mfs/
Symantec - http://www.symantec.com/techsupp/hom...dex_virus.html
Kaspersky - http://www.kaspersky.com/virusscanner
Free anti-virus applications:
Avast! Home Edition - http://www.avast.com/eng/avast_4_home.html
AVG - http://www.grisoft.com/
Mac:
McAfee FreeScan - http://us.mcafee.com/root/mfs/
Please note that Key Loggers and Trojan viruses send information about your passwords to other people and should be considered a serious threat to the integrity of your account. If steps are not taken to remove any possible programs from your computer, it is highly probable that your account will become compromised once more.
Once you have performed the above steps, please send us another mail, with the following information:
Account Name: the account name that you are using to login.
CD Key: original WoW game CD-key
Name: the full name that the account was created with.
Address: The address information given when the account was created.
Zip/Postal Code: The zip/postal code that was given when the account was created.
Your Secret Question and Answer.
The Following Statement: "I have now checked the security of my computer, ensuring it is free of any viruses or key loggers and can confirm all appropriate precautions have been taken."
Once this has been done, we will continue processing your account.
Please note that it is the responsibility of the account holder to maintain the security of the account. Excessive or repeated failure to ensure the security of the account can result in warnings and, in extreme cases, permanent account closure.
Should you have other questions or concerns, feel free to contact us again.
We hope you continue to enjoy your experience in World of Warcraft!
If you wish to review our current Rules and Policies, they can be found at:
http://www.wow-europe.com/en/policy/
Regards,
Kahatauira
Account Administration Team
Blizzard Entertainment
Europe http://www.wow-europe.com/en
If you reply, please include all previous text and files related to this e-mail.
please someone help me =|
