In regards to the Windows® Vista and Windows® XP issue that has been mentioned, if the Windows update that took place on Jul. 11, 2013 was done, we are announcing the workaround for the opening cut scene of the Windows® version not playing properly below. We please ask you to take time to read them.
For those who have the corresponding update , please follow the directions on the page above, and go through the uninstall procedure for the update.
*After uninstalling the security update, and to prevent from any security issues, please update your anti-virus software to the most recent version. Please be aware.
For the security updates that have the Windows® Vista and Windows® XP issue resolved, Microsoft is currently preparing for the release. We will notify once it has been released, so please be patient until then.
Windows® Vista
How to Uninstall KB2803821 (Windows® Vista)
Please follow the instructions below to manually uninstall KB2803821 on Windows® Vista.
1. Click Start, click Control Panel, click Programs and Features, and then click View installed updates.
2. In the search field, type “KB2803821” to display “Security Update for Microsoft Windows (KB2803821).
3. Double-click the “Security Update for Microsoft Windows (KB2803821).”
4. When the “Uninstall an update” dialog appears, click “Yes.
5. When the “User Account Control” dialog appears, click “Continue.”
How to Hide the KB2803821 Update (Windows® Vista)
1. Click Start, click Control Panel, click Programs and Features, and then click View installed updates.
2. Once the checking process is completed, click “View available updates.”
3. Right-click “Security Update for Microsoft Windows (KB2803821),” and then select “Hide Update.”
4. When the “User Account Control” dialog appears, click “Continue.”
5. Confirm that the “Security Update for Microsoft Windows (KB2803821)” has been grayed out.
How to Restore Hidden Updates (Windows® Vista)
Once an update is released by Microsoft in the future, you will need to install the corresponding update. Please follow the instructions below to restore hidden updates.
* Please note that we will notify you once an update is released by Microsoft.
1. Click Start, click Control Panel, click Programs and Features, and then click View installed updates.
2. Select the update you want to install.
3. Click “Restore.”
4. When the “User Account Control” dialog appears, click “Continue.”
Windows® XP
How to Uninstall KB2834904 (Windows® XP)
Please follow the following steps on how to manually uninstall KB2834904 on Windows XP.
1. Click Start, click Control Panel, and then double-click Add or Remove Programs.
2. In the Currently installed programs box, click "Security Update for Windows Media Player (KB2834904)" and then click Remove.
3. Click Next on Software Update Removal Wizard.
4. When the following message appears, please press Yes and proceed.
Setup detected the following programs on your computer.
If KB2834904 is removed, these programs might not run properly. Do you want to continue?
5. Press Finish button and close Software Updare Removal Wizard.
How to Hide the KB2803821 Update (Windows® XP)
1. Access Microsoft Update from the following URL:
http://update.microsoft.com/microsoftupdate
2. Click Custom button.
3. Click "Security Update for Windows Media Player (KB2834904)" to display the program description.
4. Remove the check from this security update by clicking the check box right next to it. Also place a check mark in Don't show this update again.
How to Restore Hidden Updates(Windows® XP)
When the corrected version of the security update is released, you need to apply this update. Please follow the following step to allow this security update to be installed on to your PC. Once the corrected version of the security update becomes available, new updates will follow.
1. Access Microsoft Update from the following URL:
http://update.microsoft.com/microsoftupdate
2. Click Custom button.
3. Once the available updates are displayed, click Restore hidden updates placed on the left side of the page.
4. From the list under Restore hidden updates, please select the updates you wish to install.
5. Click Restore button.
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